Comcast has always sucked, now they admit it

luke Seriously sad, television, Uncategorized May 5, 2011May 6, 2011 1 Minute

I had to pause the tv and go back to make sure I got this right, ready? An actual quote from an actual Comcast television commercial:

“If we don’t resolve the problem the first time, we’ll extend a courtesy service to our customers” (italics mine).

Um, no, that’s not called a “courtesy”, that’s called YOUR JOB! But thanks for having the cojones to admit how you actually see it.

Published by luke

Born in Iowa City a few days after John Kennedy was shot and killed. Grew up in Minneapolis, on Lake Calhoun. Southwest High. University of MN. Lived in a two-room cabin in the woods on Lake Superior. Cabin on South Long Lake. There's a lake theme developing here. View all posts by luke

Published May 5, 2011May 6, 2011

5 thoughts on “Comcast has always sucked, now they admit it”

ComcastMark says:

May 6, 2011 at 10:35 am

Hi there,

Are you currently experiencing any issues with your Comcast service? If so, I apologize. I work for Comcast and I’d like to help in getting this resolved for you. Feel free to reach out to me if you need assistance.

For more information on our guarantee, please visit the following url:
http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

Reply
1. luke says:
  
  May 10, 2011 at 7:38 pm
  
  Nice quick response! thanks. Actually, my horror stories go back some years. Now I’m just a bit flabbergasted that your marketing dept would allow wording such as that in national commercial. I would think that someone there would have said, “Hey, gang, is it really a “courtesy” when we go back to fix that which we did not fix?” Other than that all is fine. And fear not, no one reads my blog.
  
  Reply
  1. Mark says:
    
    June 9, 2011 at 6:24 pm
    
    Haha… Luke that is funny man. I found this by googling “If we don’t resolve the problem the first time, we’ll extend a courtesy service to our customers” Because I also thought that it was asinine. What if they don’t fix it the second time? Then it’s your problem? I’ll read your blog!
  2. luke says:
    
    June 10, 2011 at 11:27 am
    
    Thanks, Mark! I’m glad someone else stopped in their tracks when they heard it.
Nunya says:

September 11, 2011 at 2:49 pm

“courtesy service” is Comcast’s term for free or heavily discounted TV or Internet service.

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