Comcast has always sucked, now they admit it

I had to pause the tv and go back to make sure I got this right, ready? An actual quote from an actual Comcast television commercial:

“If we don’t resolve the problem the first time, we’ll extend a courtesy service to our customers” (italics mine).

Um, no, that’s not called a “courtesy”, that’s called YOUR JOB! But thanks for having the cojones to admit how you actually see it.

5 Comments

  1. ComcastMark says:

    Hi there,

    Are you currently experiencing any issues with your Comcast service? If so, I apologize. I work for Comcast and I’d like to help in getting this resolved for you. Feel free to reach out to me if you need assistance.

    For more information on our guarantee, please visit the following url:
    http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_Can_Help@cable.comcast.com

    1. luke says:

      Nice quick response! thanks. Actually, my horror stories go back some years. Now I’m just a bit flabbergasted that your marketing dept would allow wording such as that in national commercial. I would think that someone there would have said, “Hey, gang, is it really a “courtesy” when we go back to fix that which we did not fix?” Other than that all is fine. And fear not, no one reads my blog.

      1. Mark says:

        Haha… Luke that is funny man. I found this by googling “If we don’t resolve the problem the first time, we’ll extend a courtesy service to our customers” Because I also thought that it was asinine. What if they don’t fix it the second time? Then it’s your problem? I’ll read your blog!

      2. luke says:

        Thanks, Mark! I’m glad someone else stopped in their tracks when they heard it.

  2. Nunya says:

    “courtesy service” is Comcast’s term for free or heavily discounted TV or Internet service.

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