I had to pause the tv and go back to make sure I got this right, ready? An actual quote from an actual Comcast television commercial:
“If we don’t resolve the problem the first time, we’ll extend a courtesy service to our customers” (italics mine).
Um, no, that’s not called a “courtesy”, that’s called YOUR JOB! But thanks for having the cojones to admit how you actually see it.
5 thoughts on “Comcast has always sucked, now they admit it”
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Nice quick response! thanks. Actually, my horror stories go back some years. Now I’m just a bit flabbergasted that your marketing dept would allow wording such as that in national commercial. I would think that someone there would have said, “Hey, gang, is it really a “courtesy” when we go back to fix that which we did not fix?” Other than that all is fine. And fear not, no one reads my blog.
Haha… Luke that is funny man. I found this by googling “If we don’t resolve the problem the first time, we’ll extend a courtesy service to our customers” Because I also thought that it was asinine. What if they don’t fix it the second time? Then it’s your problem? I’ll read your blog!
Thanks, Mark! I’m glad someone else stopped in their tracks when they heard it.
“courtesy service” is Comcast’s term for free or heavily discounted TV or Internet service.