Comcast has always sucked, now they admit it

I had to pause the tv and go back to make sure I got this right, ready? An actual quote from an actual Comcast television commercial:

“If we don’t resolve the problem the first time, we’ll extend a courtesy service to our customers” (italics mine).

Um, no, that’s not called a “courtesy”, that’s called YOUR JOB! But thanks for having the cojones to admit how you actually see it.